‘ello ello! A vibrant and pleased good morning to you pals! How’s life treating you? At this time, I’d prefer to take a second to rant and I additionally want suggestions from you about whether or not or not I’m excessive upkeep or if ASOS customer support sucks.
Wanna be part of on this dialogue?
Okay, as you recognize I lately positioned an order for all the brand new Profit Wanderful Blushes. I bought them from ASOS as a result of they’d a terrific sale with 20% off. I used to be fairly pleased about that as 20% off was fairly darn beneficiant. I ordered them just a few days earlier than Memorial Day and I used to be critically hyped as a result of that weekend we went to Miami and I knew I’d have a bundle of lovely blushes to return residence to.
ASOS shipped my first a number of blushes shortly and a second order with two extra blushes bought shipped the subsequent day (it appears fairly frequent currently that orders are available one or two and even three packages currently). Oddly, though shipped on two totally different days they each arrived on Saturday.
I observed two issues instantly once I bought residence. One was the small field they had been in was shaking in all places and two the second bundle was a bag with the 2 blushes rattling round inside. I used to be fairly involved however optimistic that the blushes survived. After opening the envelope one of many two blushes was damaged. Sadly, I knew this already however I used to be making an attempt to stay optimistic. The second blush survived fortunately. It ought to be famous not one of the blushes had bubble wrap defending them. It was all simply tossed into the bag or field and left to fend for themselves.
The field was an even bigger subject. Two of the blushes had broke however additionally they exploded all around the different bins. It was a giant mess of powder on all the pieces. I used to be so unhappy however no downside I’d simply attain out to ASOS they usually’d make it proper.
Yeah, not a lot. ASOS doesn’t have a customer support quantity however that’s okay, they’ve a web based chat. Cool. That works. I contacted them instantly, defined what occurred, and re-explained what occurred. Yeah, as in twice. I dunno what goes down with customer support currently nevertheless it’s like nobody is listening so you could repeat your self twice to get them to know one thing so simple as my order arrived broke. I lastly bought my criticism throughout to them after ready a number of minutes in between replies and I used to be informed to ship photographs through the chat field. No downside! I snapped photographs and confirmed the broke blushes and the mess they created. I proceeded to inform them I’d be pleased to ship the entire order again however I’d like a alternative for your complete order.
Right here’s the factor….
Every blush is $29 and at 20% off that’s $23 every. Not precisely costly but in addition, not low cost both contemplating I ordered each single shade. Right here’s the place issues get a little bit excessive upkeep. I needed a model new order of blushes and ASOS refused. They informed me I wanted to maintain those that weren’t damaged they usually’d change the three that broke. I defined that the powder was throughout all the pieces within the field. I imply, it was a multitude. I had no plans to take a seat and clear every blush off and even when I attempted I’d possible find yourself with a bunch of ruined bins as there was no manner you’d get the entire blush off (I did attempt after getting off the road with customer support and yeah, it didn’t work out).
Once more, I re-explained I’d just like the order changed and I’d fortunately return the order that was damaged however nope, they informed me “that isn’t doable”. So, right here I’m, with a field of blushes which are destroyed. I’ve been debating what to do with it.
At present, I’m debating sending it again with monitoring and disputing it with my bank card. Do I really feel responsible about it? Sure, a little bit bit as they did clarify it was their coverage to not change non-broken gadgets nevertheless, contemplating the massive outdated mess I had in that field I do assume they need to have changed your complete order.
Am I being excessive upkeep?
Or does ASOS customer support simply suck?
I’m leaning in the direction of crappy customer support. Seeing the mess in that field they need to have instantly stated go forward and ship it again and we’ll subject you out a brand new order.
Do share your opinion!
I’d love to listen to what you’d have carried out!