This Bundle Is Addressed To Me However The Contents Aren’t Mine!


What to do with a bundle that isn’t yours however has your deal with? I’ve lately had two packages that had been addressed to me arrive at my residence however the contents and the bill inside had been addressed to another person.

The primary time it occurred with Sephora which was a couple of yr or so in the past and extra lately it occurred with a MAC Cosmetics I ordered about two and a half weeks in the past. The deal with label exhibits my title and my deal with however the contents inside weren’t mine. I had ordered a number of eyeliners from MAC throughout a sale and what I received was a powder, two concealers, and two forehead pencils. I contacted them by way of textual content (Customer support texting is sensible! Bobbi Brown and some different Estee Lauder manufacturers do that now!) they usually replied instantly requested about my issued, apologized, and stated they’d get my order out instantly. I requested about sending the objects that weren’t mine again however they stated it was positive I may maintain them or reward them.

This was all good and nice however I used to be a bit of involved that somebody had my order data. I’m undecided how I really feel about that. It’s seemingly innocent sufficient however I don’t totally love the concept of my order quantity, title, deal with, and telephone quantity on the market. I instantly shredded the bill my order got here with which has me hoping whoever received mine did the identical.

My MAC expertise was nice sufficient however my Sephora one was not and I used to be reminded why when somebody did a Tiktok lately saying she had positioned a $942 order and solely received an order that was $44 price of product. The identical bizarre factor occurred to her the place the bundle was addressed to her however the contents and bill inside weren’t her personal.

I received a bit of skeptical of her story when she stated she known as to rectify the difficulty and Sephora stated she had extreme returns and they’d not be changing her order. I consider after a number of telephone calls she was lastly in a position to get the issue sorted however no matter no matter previous points she’s had with Sephora’s return division, I spotted I had a little bit of the identical poor customer support from Sephora.

This very same factor occurred to me a yr in the past after I ordered some Perricone No Make-up Make-up. When my field arrived it was addressed to me however the bill inside was another person’s title and deal with and wasn’t something I had ordered. I’m guessing whoever is boxing objects are doing a number of at a time and that’s the place the mix-ups are occurring.

I known as Sephora that very same day but it surely was an actual run round with them. I not often return something to Sephora however they actually handled me like I used to be the one at fault or as if I had been mendacity about what occurred. I provided footage of the contents and bill however was instructed I’d have to return all of it, re-order the objects, and I’d be given a credit score to my account after the unique order was returned. Thoughts you, I didn’t count on to maintain the objects I received however the reality I used to be out $200 some {dollars} and anticipated to do one other $200 greenback order with out getting my a reimbursement from the primary order felt actually crappy. I did do what was urged however needed to contact them two extra occasions earlier than I received a refund for the order I returned.

Has this ever occurred to you?

Have you ever ever gotten a bundle deal with to you however the contents inside are invoiced to another person?

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